My family has bought several machines, right here from Arkport Cycles and not once have any of us had complaints. Great friendly, outgoing, fun, and respectful team of people that work here!! Gary was my salesman and was extremely professional and quick with the whole process from start to finish. Highly recommend checking into this company if you want to not only be a customer but to feel like family to these guys. If I had to give a star rating outta 5, Id give them a 10!!!